RETURN & EXCHANGE POLICY
VEDRO
QUIET LUXURY ESSENTIALS.
Last Updated: 8 October 2026
This Return & Exchange Policy applies to purchases made through vedrostudio.in. At VEDRO, every order is
carefully inspected and packed before dispatch.
1. Returns & Exchanges
We accept returns or exchanges where the product received is defective or damaged; different from the product ordered; incorrect in colour or size due to a VEDRO error; materially different from its description or displayed specifications; or affected by a manufacturing defect.
Eligible requests must be raised within 7 days of delivery.
Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection laws.
2. Size Exchange
We offer one size exchange for an eligible unworn product, subject to availability.
The product must be unused and unworn; unwashed and unaltered; have all original tags and labels attached; be returned in its original condition and packaging; and have no stains, odour, marks, damage, or signs of use.
A size exchange is subject to availability. If the requested size is unavailable, VEDRO may offer an alternative
resolution.
3. Products Not Eligible for Return or Exchange
A return or exchange will generally not be accepted where the product has been worn, washed or altered; tags or labels have been removed; the product has been damaged after delivery due to use or improper handling; the product has stains, odour, marks, or other signs of use; or the request is made after the applicable return/exchange period.
These exclusions do not affect rights where the product is defective, damaged, incorrect, deficient, or otherwise
not as described.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, contact support@vedrostudio.in.
Please provide the order number, description of the issue, photographs of the product, and photographs of the
packaging where applicable.
An unboxing video may be helpful for investigating transit damage but is not a mandatory condition for
exercising an otherwise valid consumer claim.
Our team will review the request and provide the appropriate resolution.
5. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
Refunds may apply where the product is defective and cannot reasonably be replaced; the wrong product was
supplied and a suitable replacement is unavailable; the product does not conform to the advertised
description/specifications; or an eligible return is accepted, and a refund is agreed instead of
replacement/exchange.
The refund will be processed after the returned product has been received and inspected, where inspection is
reasonably required.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer or
payment provider.
6. Shipping Charges
Where the return or replacement is due to a VEDRO error, manufacturing defect, damage in transit, or
incorrect product, VEDRO will bear the applicable return/replacement shipping cost.
For voluntary size exchanges, any applicable return shipping conditions will be communicated before the
exchange is processed.
7. Combo Offers
For Combo Offers, the complete combo constitutes one promotional purchase.
If a return is approved for a combo, VEDRO may require the complete combo and all items included in that
offer to be returned.
Partial returns of individual items from a combo offer are not ordinarily permitted unless specifically approved by VEDRO.
Any refund for an approved combo return will be calculated based on the applicable combo purchase price and the resolution approved by VEDRO.
8. Signature Brand Packaging
Signature Brand Packaging is part of the selected order presentation.
Where an eligible return is approved, the original packaging supplied with the order should be returned along with the product wherever reasonably possible.
Damage to packaging alone, where the product itself is unaffected, may not qualify for a product return or refund.
9. Cancellation
An order cancellation request should be made as soon as possible after placing the order by contacting
support@vedrostudio.in.
Cancellation may not be possible once an order has been processed, packed or dispatched.
Where cancellation is accepted before dispatch, the applicable refund will be processed to the original payment method.
This does not affect any statutory rights applicable to the customer.
10. How to Request a Return or Exchange
Email support@vedrostudio.in with the subject: Return / Exchange Request — [Order Number].
Include: order number; customer name; product purchased; reason for the request; and photographs, where relevant.
Our team will review the request and respond with the next steps.
11. Grievance Redressal
For any complaint or grievance relating to an order, product, return, refund, or exchange, please contact:
Email: support@vedrostudio.in
Phone: +91 70035 30962
Business: VEDRO ENTERPRISES
Website: https://vedrostudio.in
We will acknowledge consumer complaints within 48 hours and endeavour to redress the complaint within one
month from the date of receipt, in accordance with applicable law.
12. Consumer Rights
Nothing contained in this policy is intended to exclude, restrict or override any mandatory rights or remedies
available to consumers under applicable Indian law.